ERP system usage and panoptic control: The role of perceived organizational support

Enterprise Resource Planning (ERP) system provides a facility for the integration of business functions within the organisation. Previous studies proved that the potential benefits that can be obtained from ERP system had not been achieved. ERP system impacts at the individual level such as improved control becomes one of the success dimensions of ERP implementation. The purpose of this study is to develop a model that can improve the control exerted by the ERP system due to the information visibility provided by system. Two factors related to perceived organizational support, namely tecnical support and managerial support were modeled as the antecedents. Improvement in panoptic control were elaborated into three different dimensions. Empirical study was conducted using a survey involving 229 samples of ERP users. The results show that technical and managerial support influence ERP system usage, while ERP system usage also has a significant effect on dimensions of panoptic control.