Complementing a Delphi exercise with a focus group session

The Delphi technique as consensus-building tool can be used as a stand-alone tool for data collection if the participants in the exercise are also the ones to use the results, or the purpose of the data collection is to address a generic question. Otherwise, the tool should be used along with others; a focus group session has been found to be a suitable complementary tool. This research reports the development of key performance indicators using the Delphi technique and the results being ratified in a focus group session. The finding reveals that the focus group members validated the developed indicators, but they rearranged the order of priority of some of the indicators. This confirms that complementing the result from a Delphi exercise with another tool helps to produce more refined results for ease of application.