Service catalogue implementation model

As an important part for business operational, IT must provide services which can support business process in an organization. The ideal condition for this is when IT can give the appropriate services for business and maintain it continually. But in real life, many organizations failed to do this because they even don't know what services they have. A service catalogue is great solution for this problem because it can help organization to know more about what IT services that can be used to support business. But it is difficult enough to develop a good service catalogue. Many framework and best practices discuss about this term but all of them only mention the must component in a service catalogue without describe a way to make it. This paper proposed model which describe step by step clearly how to make a good service catalogue that can be adopted by organization. The proposed model is made based on combination from several frameworks so it can fulfill the lack of other frameworks and it is general enough to be adopted in many type of organization. With this model, organizations can make service catalogue easily and ensure alignment between IT and business.