Simulation models in eGovernment using system dynamics: A literature survey

System Dynamics (SD) is a method to build simulation models using computers, to study the behaviour of systems, and apply what-if scenarios aiming at achieving optimal policy design. To have an overview of the current state-of-the-art of SD use in the eGovernment field; we have surveyed related literature. Our main goal is to uncover the possibilities for future research by clarifying the shortages. The identified literature is not very large. In most of the literature, SD models use was limited to SD practitioners. We discovered low usage of Group Model Building and workshops despite their usefulness in involving non-SD practitioners in the model building process. Additionally, there is a large untapped potential in using Interactive Learning Environment, in spite of its importance in involving non-technical users in conducting what-if scenario testing, and changing users' mental models by uncovering the underlying system structure.