Are you being served: A framework to manage Cloud outage repair times for Small Medium Enterprises

Hosting software applications in a Cloud based infrastructure represents challenges for Small Medium Enterprises (SMEs), due to the variety of ways in which production outages can occur. We consider repair times for outage events in a framework where these downtimes are used to re-focus Systems Operations resources. Using an enterprise dataset, we address the question of how outage events are distributed and what relationship these events have with different types of failures that can occur in a cloud data centre. The proposed framework can aid SMEs to maintain a highly available On-Demand service infrastructure, with limited resources.