Supporting and facilitating the Enterprise Collaboration (EC) & Enterprise Interoperability (EI) solution take-up

The paper reviews the challenges and prerequisites of taking Enterprise Interoperability and Collaboration Solutions into use in supply chains, collaborative networks and business ecosystems. The paper is based on the observations and developments in COIN project (EU FP7 ICT 216256, http://www.coin-ip.eu/). Technical implementation is not sufficient to gain the business benefits. Service usability, organization maturity and participatory take-up process are seen as requirements for end user success with take-up. The paper discusses the challenges of inter-organizational implementation and the software lifecycle from the end user viewpoint. The developments are focused on increasing solution usability and developing guidelines for the implementation process.