Is It an Antecedent? Is It an Outcome? No, It's Culture! Understanding the Relationship between Cultural Values and the Use of Information Systems Fostering Collaboration

Information systems (IS) that foster collaboration in organizations, such as knowledge management systems (KMS), enterprise social software (ESS), and collaboration systems, have shown the potential to improve employees' work quality and performance. However, leveraging these benefits is highly dependent on the influence of cultural values within the organization. Furthermore, using such systems is said to have also the potential to change cultural values. Based on these insights, we conducted a comprehensive literature review in order to understand whether and how empirical studies observe such effects. Our review shows that empirical studies uncovering the phenomenon of reciprocity between cultural values and the use of IS to foster collaboration is still scarce. As a result of our study, we derive a research agenda that includes research opportunities to study this relationship in an organizational setting.