COSMO-SkyMed mission: Lessons learnt and future improvements on user services

COSMO-SkyMed is an Italian Dual-Use (Civilian and Defence) Earth Observation Space System composed of four satellites with an X-Band Synthetic Aperture Radar (SAR). It is conceived for global environmental monitoring, scientific and commercial purposes and strategic applications (Defence and National Security). During the last years, thanks to a continuous monitoring of user feedbacks, some aspects of the interface between COSMO-SkyMed System and external users have been identified to be improved. New services and new tools are intended to be introduced in order to make the interface more efficient. In this paper an overview of these new services will be shown, mainly concern with the Customer Service activities and the data utilization by civilian users.