Multi-touch Helpdesk Management System with Communication Enable

The research in this paper focused on the development of a general purpose helpdesk system on a multi-touch panel for a collage or an institution. This system is implemented on Multi-touch technology under NUI (Natural User Interface). The developed helpdesk system would be able to help the guest and in-campus persons without any kind of special training, just by touching the surface or with usual hand gestures. Communication Feature makes the helpdesk communicable enable via both Wireless or network communication model and more powerful. The application would be implemented on a table-top surface which would support multi-touch technology. Making of such system in cost effective manner is the major task to be done. Dealing with hardware and software components and description of protocols used are illustrated in this document.