The consideration of organizational, human and corporate cultural factors in the implementation of business process management projects: Social factors to prevent failure of BPM projects

The implementation of Business Process Management technology in terms of software solutions is one of the major business efforts in the corporate world over the last decade. The related technology enables cooperations to streamline, automate and control their business processes. Even when the technology has considerably evolved and the implementation methodologies have improved over time, there is still a high rate of failed projects. These projects mainly fail because the correlated organizational and human factors are not considered in sufficient detail and appropriate thoughtfulness. The objectives of the research of this paper are to review the organizational and the human factors which are of relevance in BPM projects. The research is based on a literature review. The result of the paper is a research proposal for further research. Based on the results of this further research recommendations for project managers and consultants towards a successful BPM implementation can be formulated.