Textual Feedback Analysis: Review

Internet has become a more popular medium of sharing the opinions or feedback about particular topics. The feedbacks are often in the form of numerical ratings and text. Numerical ratings are easily processed but waste amount of unstructured textual data present on the internet in the forms of web blogs, emails, customer experiences, tweets etc that is left unprocessed. This data should be processed in order to retrieve more specific opinions that will be helpful in making more appropriate decision. In this paper we reviewed all the different approaches that are used for processing the text data. The different approaches help us to identified challenges and scope present in the textual feedback analysis.