Defining the role of a technical communicator in the development of information systems

The profession of technical communication is difficult to define in scope, and the work performed by its members is even more difficult to quantify. The work crosses many disciplines and the skills needed to effectively undertake these tasks are broad. In the area of systems development, technical. Communicators have the skills to perform many tasks, especially those related to human factors, and yet much of their contribution goes unrecognized. A recent survey of Australian technical communicators sought to more clearly identify their work in the area of systems development; this paper presents and discusses the results of that survey.