Framework Building and Application of the Performance Evaluation in Marine Logistics Information Platform in Taiwan

This paper has conducted a trial in establishing a systematic instrument for evaluating the performance of the marine information systems. Analytic Network Process (ANP) was introduced for determining the relative importance of a set of interdependent criteria concerned by the stakeholders (shipper/consignee, customer broker, forwarder, and container yard). Three major information platforms (MTNet, TradeVan, and Nice Shipping) in Taiwan were evaluated according to the criteria derived from ANP. Results show that the performance of marine information system can be divided into three constructs, namely: Safety and Technology (3 items), Service (3 items), and Charge (3 items). The Safety and Technology is the most important construct of marine information system evaluation, whereas Charger is the least important construct. This study give insights to improve the performance of the existing marine information systems and serve as the useful reference for the future freight information platform.