A survey on mobile users' software quality perceptions and expectations

Software quality can be looked at from many perspectives. Software quality assurance techniques can improve internal and external quality properties of applications. However, the users' perceptions of and expectations on the resulting software product are pivotal to the products' economic success. In this contribution the results of a survey on quality aspects of mobile applications (apps) with 144 participants are presented. The results are discussed in terms of implications for developers and product managers of mobile application development projects. This work is based on a previous evaluation of mobile quality assurance aspects of mobile application development.