Object-oriented development of telematic services

This paper examines the application of object-orientation on the complete life cycle of telematic services. After an introduction in the discipline of service engineering, basic concepts of object-oriented technology are analysed. The main requirements associated with the design of telematic services are identified and ways that object-orientation can support them are examined. Then, an integrated approach to service engineering in the form of a framework for the development of telematic services is proposed. The constituent parts of this framework, which are an object-oriented service support environment, a design environment and an object-oriented methodology for the analysis and design of telematic services, are discussed in considerable detail. Finally, some conclusions are given.