Critical practices in TQM Human Resources Development

Total Quality Management (TQM) is a series of organizational actions. In this paper, we analyze the critical practices in TQM leadership development of a global manufacturing company. We surveyed 142 departmental managers with self-evaluation questionnaire on leadership development and analyzed the data with factor analysis and an Automatic Interaction Detection (AID) method to find critical behavioral emphasis. TQM leadership with vision, high aspiration, and scientific quality control made difference for effective leadership development.