Some educational issues in operations management and service systems

The aim in this paper is to explore how the educational and research issues are handled in operations management and service systems in industrial engineering programs in major Turkish universities. Firstly, a review of the recent developments in the area is given. Based on this review, the performance of industrial engineering departments in major Turkish universities is assessed. The study identifies the strengths and weaknesses of the programs under study in this particular area. The paper also includes some suggestions for operations management education.