A Hierarchical Model for the Description of Internet-Based Communication

With this paper we aim to support network traffic management and incident management processes. Hence this paper introduces a model to classify different types of internet-based communication and to establish homogenous representations for various forms of internet-based communication. To achieve these aims an approach to project different types of communications onto a comparable template is presented. This hierarchical approach for the classification of electronic communications is both exhaustive (in the sense of considered types of internet-based communication) and expandable (in terms of the level of granularity of the performed communication behaviour modelling as well as the corresponding data modelling).