The Acceptance of Using M-government Services in Jordan

Rapid development of mobile and wireless technologies pointed to the potential in using the mobile channel as a supplement to increase the usage and accessibility of e-Government services. The unique proposition of the mobile channel and its emerging technologies also offered unprecedented opportunities for the Government to provide timely, personalised and innovative e-services which is not possible over the conventional internet channel. This study applies the Technology Acceptance Model (TAM) to examine factors such as perceived usefulness and perceived ease of use on citizens' willingness to use m-Government services. The results show that although awareness of m-Government services is reasonably high, only a small number of citizens actually use m-Government services. However, citizens acknowledge that m-Government services can be useful, easy to use and convenient.