Shedding Light on the Impact Dimension of Information Systems Success: A Synthesis of the Literature

There is little consensus among researchers and practitioners on how best to measure IS impact and on what level to assess this impact. Although various dimensions of IS impact, such as individual impact and organizational impact, have been proposed, the number and type of IS impact's dimensions and how these dimensions can be measured remain unclear. This paper contributes to IS research by synthesizing and extending the knowledge on the evaluation of IS success. In particular, the goal of this research is to synthesize IS success literature in order to identify potential IS impact dimensions and measures suitable to operationalize them. Based on our observations from the literature, we propose a comprehensive IS Success Impact Framework (ISIF) that can serve as a conceptualization for both dimensions of IS impact and possible evaluation perspectives as well as a measurement instrument.