Explanation of Public Private Partnership (PPP) Outcomes in E-Government -- A Social Capital Perspective

Governments constrained by resources and driven by citizen expectations have been turning to private enterprises to leverage their efficiencies. This has led to public private partnership (PPP) initiatives in e-governance. However, partnerships have often not delivered the expected outcomes. Research has reported intangible factors like leadership, shared goals, open communication, trust, willingness to compromise and collaborate, respect etc. as critical success factors in PPP. This paper illuminates the mechanisms, and develops propositions to explain how and why the intangible factors influence the PPP outcomes. It also applies this framework to an e-Governance project to exemplify and discuss the insights drawn. A social capital paradigm is used to develop the theoretical framework.