Process assurance audits: lessons learned

During 1997, a large Information System (IS) Division of a Canadian phone company implemented formal process assurance in its Quality Assurance group. The status report presents a new perspective on the measurement of process assurance and the lessons learned after one year of assessing the individual conformance of software development projects to the corporate software development process (CSDP) of the organization. The status report presents the assurance process overview, goals. Benefits and scope, as well as the 1997 results overview, followed by the lessons learned for the 1998 audit program.