HEQAM: A developed higher education quality assessment model

This paper presents a developed higher education quality assessment model (HEQAM) at King Abdulaziz University (KAU). This is because of; there is no universal unified quality standard model that can be used to assess the quality criteria of higher education. Besides, there are shortcomings in the coverage of some current educational quality standards. A Developed questionnaire to examine the quality criteria at KAU is investigated. The analytically hierarchy process is used to identify the priority and weights of the criteria and their alternatives. The model is constructed of three levels including eight main objectives and 53 alternatives. It included e-services criteria which is one of the recent university components, in addition to new sub-criteria for enhancing the model. It produces important recommendations to KAU higher authorities for achieving demanded quality services. Also, it helps KAU to achieve one of its strategic objectives to be a paperless virtual university.