Exploring inexperienced user performance of a mobile tablet application through usability testing

This paper explores inexperienced user performance through a usability testing of three alternative prototypes of a mobile tablet application. One key factor in inexperienced users adopting mobile technology is the ease of use of mobile devices. The interface layout one of the three prototypes was built on the basis of previous research conducted in collaboration with users. More specifically, our study involves five navigation tasks which novice users were required to complete with each of the three prototypes. Our results showed that participants displayed better task performance with the prototype F1, which was created in collaboration with participants, in contrast to prototypes F2 and F3, which both caused navigation problems.