An outlook on intranet management

The growing trend of corporate organizations to embrace intranet technology is accelerating the computing paradigm shift from a desktop-centric model to a network-centric one. Intranet revamps the enterprise LAN and WAN by adorning them with the glaze of Internet attire. As with any kind of network, intranet reliability is subordinate to the attention and effort put into its management. Since what characterizes an intranet is not only its network infrastructure but also its information content and the way it is created, shared, and stored, intranet management must extend beyond typical network management issues and encompass service management. The authors elaborate on intranet management and reflect on the challenges it poses.