FastFix: Monitoring control for remote software maintenance

Software maintenance and support services are key factors to the customer perception of software product quality. The overall goal of FastFix is to provide developers with a real-time maintenance environment that increases efficiency and reduces costs, improving accuracy in identification of failure causes and facilitating their resolution. To achieve this goal, FastFix observes application execution and user interaction at runtime. We give an overview of the functionality of FastFix and present one of its main application scenarios.