Modeling social media collaborative work

This paper proposes an approach for modeling Social Media Collaborative Work (SMCW). We consider Social Media Collaborative Work to consist of multi-stakeholder viewpoints and human activity linked together by social media. SMCW has great potential within complex multifaceted domains such as healthcare. In this paper we describe how to model SMCW in a way which shows the multi-stakeholder intentions, concerns and priorities. We are conducting empirical studies to develop our approach for modeling SMCW. In particular we are using action research with a self-help community to develop and validate our SMCW modeling approach. In our approach we make use of the soft systems methodology in combination with i* modeling and social psychology.