Defining context in a business process collaborative elicitation approach

Business process elicitation is usually performed through stakeholders interviews where the process analyst has the person interviewed as the main source of information. Relevant information obtained by other analysts that can help or even redirect the interview may be unknown or ignored by the analyst at this moment. This fact can lead to quality and productivity loss when building the process model, due to the occurrence of further conflicts or understanding gaps among the analysts. This paper proposes a context information model to be used by a collaborative and context-based process elicitation supporting tool. It is expected that context management allows relevant information previously elicited to be shared and recommended during a new interview.