ICT Transformation in Chinese Tobacco Industry: Case Studies

This paper is based on four in-depth case studies on the information and communication technology (ICT) evolution of Chinese tobacco companies. The ICT transformation processes of these companies are introduced briefly. A strategic grid model was used, which shows that depending on a company's strategic grid cell, different behavior patterns can be observed, in terms of Nolan's stage model. The analysis shows that companies allocated in the “turnaround” and “strategic” cell do not behave accordingly to Nolan's stage model. A few years after China first application for a World Trade Organization (WTO) membership renewal in 1986, observed companies skipped some of Nolan's stages to achieve an accelerated ICT transformation. Therefore, a fast transformation of ICT plays a major role for Chinese tobacco companies to face the challenges entailed by an open door policy and the WTO entry. This conclusion is limited to companies that are allocated either in the “transformation” cell or the “strategic” cell.