Secure e-government services: Towards a framework for integrating it security services into e-government maturity models

e-Government maturity models (eGMMs) lack security services (technical and socio/non-technical) in its critical maturity stages. The paper proposes a comprehensive framework for integrating IT security services into eGMM critical stages. The proposed framework is a result of integrating information security maturity model (ISMM) critical levels into e-government maturity model (eGMM) critical stages. The research utilizes Soft Systems Methodology (SSM) of scientific inquiry adopted from Checkland and Scholes. The paper contributes to the theoretical and empirical knowledge in the following ways: firstly, it introduces a new approach that shows how government's can progressively secure their e-government services; secondly, it outlines the security requirements (technical and non-technical) for critical maturity stages of eGMM; and thirdly, it enhances awareness and understanding to the governments and stakeholders such as practitioners, experts and citizens on the importance of security requirements being clearly defined within eGMM critical stages.