Facilitating understanding of team-based adaptation policies

Knowledge work in modern organizations is increasingly performed collaboratively by distributed teams. Such collaboration involves dynamically changing situations. Making the collaboration environment fit the needs of these situations is supported by system-initiated adaptation based on the user and team context. Adaptation in the collaboration environment may confuse the users, because they cannot remember all adaptation policies. In this paper we propose an approach to present context enriched explanations to help them understand the adaptation behavior. Also, we describe a social network analysis strategy to identify socially related and current situation relevant communication partners. Integrated on demand communication is facilitated among these partners for discussion and understanding the adaptation policies.