The impact of emotional labor on job engagement

From the perspective of positive psychology, this study examines the relationship between emotional labor and job engagement. Results of the 258 sample survey showed emotional labor has a certain prediction on job engagement: the surface acting has a negative correlation with dedication, deep acting has a positive correlation with dedication, and emotional strategy has a positive correlation with all the three dimensions of job engagement (vigor, dedication, absorption). Job requirement works as a moderator in the relations between emotional strategy and vigor, and the relations between emotional strategy and absorption.