The paperless office: facts and fictions

With the advent of computers, many have anticipated the realization of the "paperless" office. Despite the technology that makes an electronic office feasible, the proliferation of paper continues. The paper suggests a "less" paper office serves as a more realistic goal than the "paperless" office. Case examples show two organizations attempts to use technology to reduce paper: one successfully, one unsuccessfully. The author suggests a three phase implementation strategy to help organizations use technology to reduce paper and costs and increase productivity.