Creating Next Generation Cloud Computing Operation Support Services by Social OSS: Contribution with Telecom NGN Experience

Currently, Cloud network operators and service providers are managing server, network and storage resources by various management systems to manage hardware, applications, traffic, and resources monitoring including bandwidth, storage capacity, and throughput utilization. However, these systems are not coordinated with accounting, security and configuration systems to provide end-to-end service management. Various players are emerging to provide remote computing and storage resources over the cloud network. Telecommunications grade operation systems will be the key to realize end-to-end service management, and resource management to assure application quality of service. In this paper we present how the operation service methodology using Social Cloud OSS will support end-to-end service management and resource (computing, network and storage) management over the cloud network. Fujitsu's Social Cloud OSS will provide integrated operation services by supporting group to group communication, and Enterprise to Enterprise (E2E) application transactions. Social Cloud OSS is designed to support social collaboration, and e-commerce applications using the cloud on a massive scale and lower Total Cost of Ownership than the current approaches with disparate management systems.