Applying Six Sigma techniques to improving the quality of eLearning courseware components- A case study

This paper is partially based on the Six Sigma process and its application to eLearning. Six Sigma process claims that focusing on reduction of variation and defects will improve a business product or a service. Its prestige and value is well-known within the manufacturing industry. In Asia-Pacific region it is beginning to be recognized within higher educational institutions too. The key component for consistent high quality can be achieved by application of Six Sigma techniques to the development and production processes of an eLearning courseware. The main Six Sigma aspects are explored in this paper, first by describing an “outside-in” approach, then by statistically analyzing usage of core learning objects (LOs) or components for quality in a courseware. The last section of this paper proposes adaptation of Capability Maturity Model (CMM) as a instructional technology solutions for an eLearning program?