People Meeting Robots in the Workplace [Industrial Activities]

All service robots demonstrate some social behavior, even if it is only driving courtesy. Robot application designers should watch customer processes as currently performed and understand customer priorities for change. In relaxed situations, designers may respond in a social manner to those who greet the robot but in a utilitarian way to nongreeters. All robots should conform to the atmosphere and protocols of the workplace. People may need the robot to explain its intentions as it works. Robots that can be configured on-site to match people's work habits and support them predictably appear to achieve high acceptance by staff.