A Study into the QOS Evaluation of a Telecom CRM System

With the rapid development of information technology and the formation of a customer-driven market, the telecommunications industry is facing increasingly intense competition. In this paper, we look at Quality of Service (QOS) for a Telecom Customer Relationship Management (CRM) system, with the aim to set up a rating scale for it. In addition we used a sort experts set method and fuzzy comprehensive evaluation to establish an integrated evaluation model. Finally, we developed a system for evaluating the QOS of a Telecom CRM system using Dreamweaver.