Continuous improvements applied to the quality of the technical services in EJESA

The process of transformation of the Argentine Electrical Market started in 1992. Produced a radical change in the way to give the Electrical Energy Distribution to the Public Service. This activity historically was in the hands of the State (Provincial as well as National). It passed to private investor groups in its majority. As it expected these groups started to apply profitability and efficacy criteria like in any other productive activity waiting for a proper profit for the invested capital. The revenue values are set in the Concession Contract their increment in these values generate fines these ones work as signals for the orientation of the investments. Well the quality investments are not related to the increment of the sales so most of the time the profit value is null or negative. In this scenario it is very important to analyzed exhaustibly the statistics and the failure rates in order to direct with precision the investments to those installations which their marginal contribution to the indexes of interruptions have more relative weight. In that line the Jujeña Stock Company works with the continual improvement criteria analyzing the failure statistics supported by informatics tools that allow us to determine indicators with different criteria like failure index due to the Distribution Management or Failure index due to the lack of investments in the installation.