The problem of hierarchy in government

Hierarchical ways of managing government are no longer relevant in an information intensive world. Information technology can provide the means to transform governments into more responsive and accountable organizations. However, despite significant investments in information technology and efforts to move toward flatter organizational structures, governments remain predominantly hierarchical. A fundamental shift in the values of those who manage the public sector, both at the political and the administrative levels, is required before government can transform itself from the hierarchical status quo to a more accountable and responsive system of governance. This paper focuses on the Canadian experience.