Stakeholders' Perception of Success: An Empirical Investigation

Different stakeholders involved in the software development may attribute success to different indicators. Analogously they may support different factors considered the root of successful projects. The study presented in this paper explores how different stakeholders perceive project success and what they deem the effect of specific factors on the project outcome. The study highlighted both commonalities and differences among three main stakeholder classes. A substantial agreement was observed concerning the characteristics that make a project or product successful. As far as the factors that could lead to success are concerned, more bias emerged.