Presto: A pluggable platform for supporting user participation in smart workflows

Mobile devices play a key role in reducing the gap between the physical and the digital world. The use of automatic identification capabilities can improve the user participation in business processes. However, the solutions available today for connecting physical elements with digital services are not suited for the support of smart workflows due to their limited customization capabilities. This makes it difficult to offer users the services that are relevant according to their role in the business process. This work introduces Presto, an extensible platform for supporting the user perspective in smart workflows. Presto is based on a pluggable architecture that can be extended to provide support for new tasks and technologies. In order to facilitate the development of these plug-ins, tools that automate the development process are also provided. Several Presto-based systems have been developed in order to validate the proposal.