Research on Index for CSI of Household Electrical Appliances Based on Customer Delivered Value

This paper first analyzed previous index and relevant theory, then design an index for household electrical appliances (especially for lager household electrical appliances). And source material were obtained through questionnaire, analysis on factor was performed with SPSS, various factorspsila variance contribution ration, accumulative contribution ration and degrees of common were studied. Analysis shows that the scale has high reliability and better validity, and experimental results are credible.