Using online automated FAQ system to promote community learning

Knowledge is a product out of interaction. However, interaction between learners and between learner and instructor addresses a problem the instructor cannot be online all the time and it is not possible for the instructor to deal with lots of questions proposed from learners in a timely manner. Also, in online community learning, learners are encouraged to ask questions and discuss the answers with each others. The value of participation and sharing during learning is emphasized. Therefore, there is a need of an automated FAQ system to support learning efficiency of community learning that everybody in the learning system can share knowledge with and learn from each others. This article examines how to adopt online FAQ mechanism to facilitate knowledge sharing and demonstrates how a FAQ system can help knowledge acquisition, accumulating and sharing in an online community learning environment.