Measuring community satisfaction across gaming communities

Community satisfaction has become a crucial aspect to measure success of emerging community information systems. Thus, we propose a community success model (CSM) based on the seminal DeLone & McLean IS Success Model, Gaming communities are part of our new media culture, entertaining people of all ages with online and video games. As a proof of concept, we apply our CSM to gaming communities. CSM was evaluated in our university lab course “Gaming Communities”. We analyze requirements from gaming communities and offer support to those communities by assessing the potential community satisfaction of prototypical solutions realized in the course through automatic monitoring of the service use and a questionnaire tool.