Challenges for video communications in remote and rural communities

For Canadapsilas remote and rural communities, video communications provide a vital lifeline. This study explores the challenges for video communications in remote and rural First Nation (Indigenous) communities. Central to our analysis are social and technical issues as well as the ICT experiences of community-based organizations and community members. We use an analytical framework to identify challenges in four categories: technical infrastructure, the interactions of the users with the technical infrastructure, the production and reception of audio-visual content, and the organizational and social relations. Our findings underline the need for community capacity building to address these challenges and use video communications to its full potential.