Is E-Government Ready for Prime Time?

Every nation has some form of e-government process, but there's considerable debate about whether it's even close to its potential. In spite of flashy and multifaceted implementations in developed nations, considerable evidence suggests that even the most technologically advanced countries aren't getting the full return yet for their e-government investments. Poorer nations fare even worse. Large e-government Web sites such as USA.gov connect users to a dizzying collection of federal and government services, including congressional voting records, links to legislators' offices, government job opportunities, government statistics, live personal assistance through Web chats, and so on