The River-Rafting System for Knowledge Discovery Related to Persuasion Process Conversation Logs

The purpose of this research is to develop a framework to represent the content and process of persuasion communications for overdue payment collection, thus making it possible to examine how the skilled operators have used theme related keywords concerning motivations to pay, the payment methods and the payment confirmation in their negotiation to achieve higher collection success. This paper describes a basis for modeling a persuasion process. There has been no research or methods for dealing with large amounts of conversation logs for discovering useful knowledge about persuasion processes. In this paper, we report our successful efforts in discovering a part of the distinctive features of skilled worker techniques as indicated in their conversations related to overdue payment collection and the application of our methods to communication data related to a Japanese telecommunications company