Modeling method for management process and its application to CMM and IS0 9000-3

Many kinds of software development processes have been modeled and actually described. However, most of those models and descriptions focus on manufacturing activities, such as editing and testing. In this paper, we study management activities in software development. We present a simple model for management activities, and propose a method to structure management processes using this method. The key of this method is that a simple manufacturing process is set out as a basis process, and management activities are added and embedded into it. Also, the process descriptions are categorized into four granularity classes. Using this method, we have actually modeled and described the quality management frameworks CMM (Capability Maturity Model) and ISO 9000-3. The obtained descriptions gave us intuitive overviews of those frameworks, and we could easily understand how to introduce those frameworks. Several statistics are obtained from those descriptions, and similarities and differences between CMM and ISO 9000-3 are studied based on these results.<
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