Methodology for support and analysis of indemnity requests due to electrical equipment damaged in Eletropaulo customers

This paper presents a management system basis for analysis and technical support in order to attend indemnity customers after electrical equipment damages. This system is already in use by Eletropaulo, but now is being improved. The job includes solicitation studies that costumers are subjected to, that are performed by computational simulations; automatic collect system data optimization and the improvement of the analysis program (PID). Diagnosis are automatically generated by this program and the engineer is able to take a brief decision. It is presented a general overview of all the project, including computational studies realized with aid of ATP (Alternative Transients Program).