Group Decision-Making System with Sentiment Analysis of Discussion Chat and Fuzzy Consensus Modeling

Group Decision-Making (GDM) plays a crucial role in various real-life scenarios where individuals express their opinions in natural language rather than structured numerical values. Traditional GDM approaches often overlook the subjectivity and ambiguity present in human discussions, making it challenging to achieve a fair and consensus-driven decision. This paper proposes a fuzzy consensus-based group decision-making system that integrates sentiment and emotion analysis to extract preference values from textual inputs. The proposed framework combines explicit voting preferences with sentiment scores derived from chat discussions, which are then processed using a Fuzzy Inference System (FIS) to compute a total preference score for each alternative and determine the top-ranked option. To ensure fairness in group decision-making, we introduce a fuzzy logic-based consensus measurement model that evaluates participants' agreement and confidence levels to assess overall feedback. To illustrate the effectiveness of our approach, we apply the methodology to a restaurant selection scenario, where a group of individuals must decide on a dining option based on brief chat discussions. The results demonstrate that the fuzzy consensus mechanism successfully aggregates individual preferences and ensures a balanced outcome that accurately reflects group sentiment.